Staff Content Designer

About the Role

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.  The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected].  Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

Responsibilities

Design, write, edit and test clear, compelling in-product language to help users achieve their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across LaunchDarkly products and experiences

Apply systems thinking to the product, whether it's defining extensible design system guidance, conducting audits of existing experiences or creating information architecture

Give and solicit feedback from your UX design peers in service of building the best products

Demonstrate sound judgment and help shape product narratives, along with team direction and strategy

Independently and proactively identify and work on projects that span multiple teams

Requirements

8+ years of experience in Content Design and some experience leading larger strategic efforts.

Demonstrated ability to create, implement, and maintain content guidelines, standards and best practices across an organization.

You won’t just take direction and churn out words. You’ll play a central role in shaping how LaunchDarkly communicates inside our product. You’ll work across design, product, engineering, technical writing and marketing to bring coherence, clarity, and personality to everything we ship.

A portfolio of your work, including examples of several types of content.

A proven track record for putting a content strategy into practice and owning the process from concepting to writing to publishing

Expertise in SaaS or Enterprise products

Benefits

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary

Employment Details

Salary Range: USD 191,800 - 263,670