IT Support Engineer

Nice to have if You have worked with config management systems such as Puppet, Ansible, or similar  You have experience with centrally managed packages and you are able to deploy, update and maintain application on Apple end-user devices You have an understanding of networking and firewalls Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. ## Benefits Nice to have if You have worked with config management systems such as Puppet, Ansible, or similar  You have experience with centrally managed packages and you are able to deploy, update and maintain application on Apple end-user devices You have an understanding of networking and firewalls Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. Who you are You have 3+ years of experience in IT support You have strong experience in helping people troubleshoot their IT related issues Knowledge of scripting languages such as Bash and Python, with practical skills in automating repetitive tasks and streamlining the end-user experience You have been administering internal services such as Google Suite, Zoom, OKTA and LDAP You have experience managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar You have experience with administrating onboarding sessions of new joiners and you have done IT user training in the past You are a flexible team player who has the ability to work independently and able make informed decisions You have a good understanding of up to date IT security practices You have experience with writing and maintaining technical documentation You speak English and Spanish. Who you are You have 3+ years of experience in IT support You have strong experience in helping people troubleshoot their IT related issues Knowledge of scripting languages such as Bash and Python, with practical skills in automating repetitive tasks and streamlining the end-user experience You have been administering internal services such as Google Suite, Zoom, OKTA and LDAP You have experience managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar You have experience with administrating onboarding sessions of new joiners and you have done IT user training in the past You are a flexible team player who has the ability to work independently and able make informed decisions You have a good understanding of up to date IT security practices You have experience with writing and maintaining technical documentation You speak English and Spanish