Solutions Architect

About the Role

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.  The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected].  Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

Responsibilities

Engage with customers in a consultative manner to understand their business needs, gather detailed technical and process requirements, and influence key decisions that lead to successful outcomes. Lead components of Professional Services engagements focused on enhancing software delivery practices through adoption and optimization of LaunchDarkly’s platform. Provide actionable guidance on software development best practices, enabling customers to improve velocity, reduce risk, and enhance software quality through feature management and experimentation. Establish strong technical partnerships with customer stakeholders to align platform adoption with strategic business goals and maximize value realization. Identify and troubleshoot technical issues and roadblocks that hinder platform effectiveness or customer objectives. Maintain subject matter expertise on LaunchDarkly’s platform and industry trends, continuously developing technical acumen to support evolving customer requirements. Act as a voice of the customer by synthesizing feedback and communicating it to internal Product and Engineering teams to drive product enhancements and roadmap alignment.

Requirements

You have a minimum of 4-5 years of experience in enterprise software. You have a hands-on technical background with a consultative approach. You are an expert in implementing the full software development lifecycle with multiple years of experience in an enterprise environment.  You are experienced developing in at least one of our supported languages: Java, .NET, Go, JS, Python, PHP,  NodeJS, Ruby, Rails, iOS, or Android. You are able to guide customers and teammates in implementation of DevOps, Continuous Integration, and Continuous Delivery practices.  You have delivered on teams through development process transformation. You learn and synthesize large amounts of information and are adept at acquiring the context you need to make prescriptive recommendations to our customers. You have the ability to manage multiple projects simultaneously, but the discipline and focus to know where your attention is most needed.

Benefits

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary

Employment Details

Employment Type: CONTRACT Salary Range: USD 152,900 - 210,200