Policy & Strategic Response Agent - Contract

Responsibilities

Review Code of Conduct reports & determine which tickets are actionable vs. unactionable. 

Create Jira tickets for actionable reports. 

Investigate actionable tickets. 

Send outreach to violating subreddits. 

Escalate tickets to CoC team with proposed enforcement actions if violating subreddits are not compliant and/or the situation is high complexity.

Requirements

Adept at conducting more in-depth platform investigations and arriving at decisive conclusions about their findings. 

Communicates progress and obstacles clearly and in a timely manner.

Communicates complex information and account issues in a manner that outside teams can easily understand.

Recognizes when escalation is necessary.

Familiarity with Reddit.

Bonus: Familiarity with Jira and Zendesk. 

Expected hours of working

40 hours/week

Monday-Friday, days of week flexible based on volume and workload

Overlap with Eastern Time Zone working hours preferred (10am ET - 6pm ET)

KPIs for the agent

Agent exhibits sound judgment in determining when reports are actionable. 

Agent can complete a low to medium complexity investigation in 10-15 minutes. 

Roughly half of the low to medium priority ticket queue is addressed on a weekly basis.

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