Head of Developer Relations

About the Role

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.  The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected].  Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

Responsibilities

Strategy and Leadership

Develop and lead the strategy for Developer Relations and Experience with a focus on enabling developer success in ways that naturally support product adoption and customer value.  Lead, mentor, and grow a multi disciplinary DevRel organization. Establish strong, collaborative ways of working with Product, Engineering, Marketing, Growth, and Docs to ensure developers receive a unified and consistent experience.

Developer Success, Onboarding, and Delivery Maturity

Influence cross team strategy and roadmap decisions that support awareness, activation, and usage among developers. Drive hands on activations that advance these goals. Partner with Product and Engineering to ensure that onboarding, tutorials, demos, quick starts, guides, and evaluation flows are intuitive and high-quality. Create scalable ways to help teams adopt LaunchDarkly with minimal friction by using developer feedback to shape our approach. Deliver hands on programs that support growth toward more mature delivery practices. Partner with Product and Docs to shape and support a documentation strategy that serves both traditional learning and AI assisted workflows. Develop practical guidance and examples that help teams address real challenges in their delivery process so they can ship safely and with confidence.

Advocacy, Awareness, and Community Support

Partner with go-to-market teams to shape narratives that resonate with developers and technical decision makers. Represent LaunchDarkly at meetups, conferences, online communities, and industry events. Build and nurture community programs, developer events, and workshops. Build relationships with influencers, contributors, and technical champions, and collaborate with them to broaden reach and support more teams in improving their delivery practices. Amplify customer stories, use cases, and product launches through developer facing channels.

Voice of the Developer

Establish structured, prioritized feedback loops between developers and internal teams, shaping product and documentation improvements. Identify friction across the developer journey and partner cross functionally to remove it. Ensure that LaunchDarkly consistently delivers an experience that meets the expectations of modern software teams.

Requirements

Typically brings at least 15 years of experience in Developer Relations, Developer Experience, or related technical advocacy roles, along with a minimum of 7 years of leadership experience. Strong technical foundation; able to discuss APIs, SDKs, integrations, and developer workflows with credibility. Proven track record building communities, programs, and content that resonate with developers. Excellent communication and public speaking skills. Ability to partner deeply with Product, Engineering, Marketing, and Growth teams.

Benefits

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary

Employment Details

Salary Range: USD 191,000 - 263,000