Deal Desk Analyst - Canada

About the Role

Our Deal Desk team is responsible for the processes that power GitLab's end-to-end sales bookings, from quoting and deal structuring through contract review, booking, and handoff to billing and collections. We partner closely with Sales, Finance, Legal, Billing, and Accounts Receivable to support accurate, timely, and compliant bookings in a fully remote, asynchronous environment. You'll join a highly tenured, trusted group of Analysts and Strategists who serve as the first line for quotes in Salesforce, review all sales-assisted contracts, and help troubleshoot Quote to Cash issues before they reach our systems teams. Together, we focus on getting the details right, maintaining strong partnerships with our sales teams, and making it easier for customers to buy and expand with GitLab.How GitLab will support you

Requirements

Strong CPQ skills and technical acumen, ideally including experience with Zuora or similar configure-price-quote tools, and an ability to understand how calculations and charges are generated for different products and pricing models. Consumption-based structures are a plus. Practical Salesforce (SFDC) experience, including creating and reviewing quotes, managing opportunities, and troubleshooting data or process issues to ensure accurate Net ARR, ARR Basis, Amount, and Recurring Amount. Ability to interpret and work with commercial contracts, including understanding key legal and commercial terms (such as price locks and term commitments) and what they mean for how deals are structured, priced, and booked while ensuring proper approvals. High attention to detail with a focus on accuracy in quotes, order forms, and bookings, and the ability to manually validate or recreate scenarios in tools such as Google Sheets or Excel when needed. Strong problem-solving and troubleshooting skills, with the initiative to act as a self-starter, identify root causes of Quote to Cash issues, and partner with systems and cross-functional teams to prevent recurring errors. Familiarity with revenue recognition concepts as they relate to contract structures, and experience partnering with Finance, Billing, Accounts Receivable, Channel, and Revenue teams to support compliant, timely bookings and collections. Self-starter, with clear, concise communication skills and the ability to advise and build trust with sales teams, acting as a first line of support on deal structure and quoting questions in a highly collaborative, remote environment.

Benefits

Flexible Paid Time Off  Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave  Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.