Strategy & Program Manager Tooling

Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. ## Benefits Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. buy options, and make informed recommendations for new tooling or enhancements.- Implementation Planning: Develop detailed implementation plans for tooling migrations, integrations, and new tool rollouts, ensuring minimal disruption to BAU.- Data Reliability and Insights: Ensure the unified tool stack facilitates easy access to reliable data, enabling robust reporting, analytics, and strategic decision-making.- Performance Measurement: Define and track key metrics related to tooling effectiveness, user adoption, and operational efficiency gains.- Training and Support: Work with relevant teams to develop and deliver training materials and support mechanisms for new or updated tools.Who you are- 5+ years experience in a related strategy and analytics role with preferably 3+ years experience in defining and implementing tooling strategies within Operations or similar environments.- Strong understanding of data management principles and the importance of data reliability for operational insights.- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders.- Demonstrated ability to analyze complex problems, develop practical solutions and drive projects to completion.- Proficient in planning, execution, closing, resource allocation, risk mitigation and communication.- Experience in a fast-paced, high-growth company.- Familiarity with various operational tools used in operations, customer support, or risk management.- Experience collaborating with Product and Engineering teams on technical solutions. buy options, and make informed recommendations for new tooling or enhancements.- Implementation Planning: Develop detailed implementation plans for tooling migrations, integrations, and new tool rollouts, ensuring minimal disruption to BAU.- Data Reliability and Insights: Ensure the unified tool stack facilitates easy access to reliable data, enabling robust reporting, analytics, and strategic decision-making.- Performance Measurement: Define and track key metrics related to tooling effectiveness, user adoption, and operational efficiency gains.- Training and Support: Work with relevant teams to develop and deliver training materials and support mechanisms for new or updated tools.Who you are- 5+ years experience in a related strategy and analytics role with preferably 3+ years experience in defining and implementing tooling strategies within Operations or similar environments.- Strong understanding of data management principles and the importance of data reliability for operational insights.- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders.- Demonstrated ability to analyze complex problems, develop practical solutions and drive projects to completion.- Proficient in planning, execution, closing, resource allocation, risk mitigation and communication.- Experience in a fast-paced, high-growth company.- Familiarity with various operational tools used in operations, customer support, or risk management.- Experience collaborating with Product and Engineering teams on technical solutions