Intermediate Site Reliability Engineer, Tenant Scale: Tenant Services

About the Role

Tenant Services is the team responsible for safeguarding and securing customer data stored by the GitLab application and for setting clear guidelines for how that data is accessed. The team runs the largest GitLab instance in existence, and one of the largest single-tenancy open source SaaS sites on the Internet, which means you’ll work on unique scale and reliability challenges that impact users every day. As an all-remote, globally distributed group, Tenant Services collaborates asynchronously across time zones and leans heavily on automation to meet enterprise expectations for reliability, availability, and data protection while continuing to scale. For more on how this team works, see our Team Handbook page.The Tenant Services team at GitLab is responsible for safeguarding and securing customer data stored by the GitLab application and for setting clear guidelines for how that data is accessed. We run the largest GitLab instance in existence, and one of the largest single-tenancy open source SaaS sites on the Internet, which means you’ll work on unique scale and reliability challenges that impact users every day. As an all-remote, globally distributed group, we collaborate asynchronously across time zones and lean heavily on automation to meet enterprise expectations for reliability, availability, and data protection while continuing to scale. For more on how we work, see our Team Handbook page.How GitLab will support you

Requirements

Hands-on practice with infrastructure as code and configuration management tools such as Ansible or Chef. Strong programming skills in a modern language, preferably Go or Ruby, applied to automation and reliability problems. Ability to clearly define problems, think beyond short-term fixes, and design solutions that improve systems over time. Consistent focus on reducing toil through automation and thoughtful system design. Independent, proactive working style with a bias for action and comfort operating as a “manager of one” in a distributed, asynchronous environment. Clear written and verbal communication skills, with openness to candidates who bring transferable experience from related reliability, infrastructure, or platform roles.

Benefits

Flexible Paid Time Off  Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave  Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.