Senior Director, Professional Services

About the Role

The Professional Services team at GitLab is dedicated to helping customers realize the full value of our platform through high quality consulting, implementation, and enablement services. We own the delivery and evolution of service offerings and delivery models that drive successful outcomes, accelerate adoption, and support long term customer success. Composed of experienced managers, architects, engineers, project managers, and other specialists distributed across multiple regions, we operate asynchronously to support customers globally and maintain continuous progress. We focus on delivering predictable, high impact engagements, fostering open communication with customers and internal teams, and adapting to the evolving needs of a fast growing, subscription based business.How GitLab will support you

Requirements

Strong background in subscription-based business models and delivering both on-premises and SaaS solutions, with a clear understanding of how services drive renewals, expansions, and customer success. Deep familiarity with software development lifecycle (SDLC), agile and DevOps practices, and modern software development tools and technologies (for example, Docker, Kubernetes, and major cloud platforms such as AWS, GCP, or Azure). Strategic thinking and business acumen, with the ability to translate company goals into clear professional services strategies, offerings, and scalable delivery models. Excellent communication and interpersonal skills, with the ability to build trusted relationships with senior customer stakeholders, internal executives, and cross-functional partners. Ability to operate autonomously in a fully remote, distributed, and asynchronous work environment, while remaining highly accountable to outcomes and able to travel up to 20 percent of the time if needed, in line with GitLab’s travel policy.

Benefits

Flexible Paid Time Off  Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave  Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.